Reference

What You Need to Know Before You Join

Access to 18bd depends on your local law and the region you are in — we are clear about that from the start.

Jurisdiction-dependent accessAccount eligibility conditionsWallet use policyLocal law complianceContact rights
18bd What You Need to Know Before You Join
LEGAL CONTACT PATHS

Reach Us on Legal Matters

If you have a specific question about your account eligibility, a disputed transaction via bKash or Rocket, or a request to review your account status under our legal terms, our support team can direct you to the right process. Contact us through any of the channels below and we will respond with the relevant policy reference.

Team online

Live Chat

Open the chat window from your account dashboard. Use this for urgent eligibility questions or to flag a Nagad or Rocket transaction you want to dispute under our terms.

Email Support

Write to our support address for formal legal queries, account closure requests, or documentation related to your bKash wallet verification status.

Account Help Centre

The Help Centre lists jurisdiction notes, wallet policy details, and step-by-step processes for submitting a legal request or data access question.

ACCOUNT SECURITY

How We Handle Your Data and Account

Security and data handling are part of our legal obligations, not an afterthought. We explain below how account information is stored, how wallet data for bKash, Nagad, and Rocket is processed, and what rights you hold when you want to request changes or close your account entirely.

Data Retention

We retain your account and transaction data for the period required under applicable law. You can request a summary of what we hold by contacting support through the email channel.

Wallet Data Handling

Wallet numbers for bKash, Nagad, and Rocket are stored in encrypted form. They are used solely to process your deposits and withdrawals and are not shared with third parties outside of payment processing.

Cookie and Session Policy

We use session cookies to keep you logged in and analytical cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Change Requests

To update personal details or request account closure, contact us via live chat or email. We verify your identity first — typically through the mobile number linked to your bKash or Nagad wallet.

Common Legal Questions Answered

These are the questions we hear most often from people in Bangladesh checking their rights and obligations before or after opening an account. Each answer points to the specific policy area it covers.

Access depends on the laws in your location. We do not confirm legality for any specific region — you are responsible for checking whether online gaming is permitted under your local law before you proceed.

If your account is suspended due to a jurisdiction issue, any unprocessed bKash deposit is reversed to the originating wallet number. Processed rounds are governed by the dispute terms in our full conditions.

Yes. Email our support team with your registered mobile number and a data access request. We will respond with the information we hold on your account within the timeframe set by applicable law.

Contact us via live chat or email and state that you want to close your account. We verify your identity through the wallet number — bKash, Nagad, or Rocket — linked at registration before processing the closure.

We post all material amendments to this page before they take effect. Continuing to use the platform after a change is posted means you have accepted the updated conditions.

Wallet numbers are encrypted at rest and used only for transaction processing. They are not visible to support agents in full and are not passed to advertisers or unrelated third parties.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.