Reference

Terms That Apply to Your 18bd Account

These terms set out what you agree to when you open and use an account on 18bd — covering deposits via bKash, Nagad and Rocket, how withdrawals are handled, and what access means depending on your local law and eligible region.

bKash, Nagad, Rocket wallet rules applyEligibility depends on local lawAccount access is personal and non-transferableWe may update terms with noticeContact support for any disputes

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TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you believe something has been applied to your account incorrectly, contact our support team directly. We handle terms-related queries through the channels below. For wallet disputes involving bKash, Nagad or Rocket, have your transaction reference number ready — it speeds up the review.

Team online

Live Chat

Start a live chat session from any page on the site. Use this for quick terms queries or to flag an account action you do not recognise.

Email Support

Send a detailed message for disputes involving wallet verification, account suspension or withdrawal holds. Include your registered wallet number.

Account Help Centre

Log in to your account and open the Help section to submit a formal request. This creates a tracked record for complex or ongoing terms disputes.

What These Terms Actually Cover

18bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account is personal. You may not share login credentials, transfer account balances, or allow another person to operate your account on your behalf. One account per person applies — duplicate accounts may be closed without prior notice. When you add a wallet like bKash, Nagad

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or Rocket to your account, the wallet number must belong to you and match the name on your account. Deposits sent from a wallet registered to a different person will not be credited and may be returned after manual review. Withdrawals follow the same logic: we
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send back to the verified wallet that funded the account. Access to the platform and its features depends on your jurisdiction and whether you are in an eligible region under your local law — we do not make legal representations about what is permitted where you
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are. We reserve the right to suspend or close accounts that breach these conditions, including accounts where false identity details were provided at registration. Any disputes about account balances, transaction records or bet settlements should be raised with our support team using the contact paths listed
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on this page. We aim to resolve straightforward cases promptly, though complex disputes involving wallet verification may take longer.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Our Obligations Under These Terms

These terms are not one-sided. We hold ourselves to what is written here, and we act on account issues in a documented, reviewable way. If we update the terms, we notify you before the changes take effect — continued use of your account after that notice means you accept the updated version.

Wallet Data Security Your bKash, Nagad or Rocket details are stored under encryption. We do not share wallet numbers with third parties outside the payment verification process.

Account Access Records We log login activity on your account. If you spot access you did not authorise, contact support immediately and we will lock the account pending review.

Term Change Notice Any material change to these terms is communicated via account notification before it applies. We do not apply changes retroactively to settled transactions.

Dispute Transparency Every formal dispute raised through the Help Centre gets a reference number. You can follow up using that reference at any point until it is resolved.

Common Questions About These Terms

These are the questions we get most often about how these terms apply to accounts and wallets. If yours is not here, open a live chat and ask directly.

Access and eligibility depend on your local law and the region you are in. These terms define platform rules, but local legal permissions are your own responsibility to check.

Deposits from a wallet not registered in your name are flagged during verification. They will not be credited automatically and may be returned after a manual review by our team.

No. One account per person is a firm rule. Using separate bKash, Nagad or Rocket numbers does not override this — duplicate accounts may be closed without a balance transfer.

We send an account notification before any material change takes effect. Check your account inbox after logging in. Continuing to use the platform after the notice date means you accept the updated terms.

Log in, open the Help Centre, and submit a request with your wallet transaction reference. This creates a tracked case. Email support also works for disputes needing detailed documentation.

Providing false identity details at registration, operating more than one account, or using a wallet that does not belong to you are the most common reasons. We act on verified breaches, not suspicion alone.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoAbout Us Info18Bd Banking

Terms That Apply to Your 18bd Account

Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Our Obligations Under These Terms

Common Questions About These Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 What happens if I try to use a bKash number that belongs to someone else?

03 Can I have more than one account if I use different wallet numbers?

04 How will I know if these terms change?

05 How do I formally dispute a transaction or settlement I disagree with?

06 What can get my account suspended under these terms?

Terms & Conditions

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