Reference

How 18bd Handles Your Personal Information

When you open an account or make a deposit via bKash, Nagad, or Rocket, you share information with us. This page explains exactly what we collect, why we collect it, and how it stays protected — with no legal jargon to wade through.

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to see the data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. Reach out through any of the channels below and quote your registered account email so we can locate your record without delay.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security is not a checkbox for us — it is part of how the account system works day to day. Here is what that looks like in practice across four key areas.

Account Security

Your account login is protected with OTP verification sent to your registered mobile number. We do not store plain-text passwords, and session tokens expire after inactivity to reduce unauthorised access risk.

Cookie Use

We use session cookies to keep you logged in during a visit and analytics cookies to understand how pages load on your device. You can manage cookie preferences through your browser settings at any time.

Data Retention

Transaction records tied to bKash, Nagad, and Rocket deposits are kept for the period required by our operational policy, then removed or anonymised. Account data is deleted within a reasonable period after a confirmed account closure request.

Requesting Changes

To correct, export, or delete your personal data, contact support via live chat or email with your account email and a clear description of your request. We aim to respond within a reasonable timeframe.

What This Privacy Policy Actually Covers

18bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

18bd collects personal data at three key points: when you register an account, when you complete a transaction, and when you browse the platform on your mobile device. Account registration pulls in your name, email address, and contact number. When you fund your account using bKash,

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Nagad, or Rocket, our payment processor logs the wallet reference and transaction amount to verify the deposit — we do not store your full wallet PIN or password at any point. Device and browsing data, including IP address and session cookies, help us keep your account
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secure and load pages correctly. We may share data with payment processors and fraud-prevention services where necessary to complete a transaction or protect your account. We do not sell your personal data to third parties for marketing. Data retention follows the period required by our operational
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policies, after which records are removed or anonymised. Your use of this platform and any data we hold is subject to the law of your own jurisdiction and the eligible regions where access is permitted. If you are unsure whether access is lawful in your location,
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please check your local regulations before continuing.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 18bd

These are the questions we hear most often from account holders in Bangladesh about how their data is handled, who can see it, and what rights they have.

We collect your name, email address, and contact number at registration. If you deposit via bKash, Nagad, or Rocket, the wallet transaction reference is also logged to verify your payment.

No. We never store your wallet PIN or password. Payment processing runs through the wallet provider's own gateway, and only the transaction reference reaches our system.

Yes. Contact our support team via live chat or email, quote your registered account email, and request deletion. We will process your request in line with our data retention policy.

We share data only with payment processors such as those handling bKash, Nagad, and Rocket transactions, and with fraud-prevention services. We do not sell your data to any third party for marketing purposes.

Transaction records are kept for the period our operational policy requires, then removed or anonymised. After a confirmed account closure, personal data is deleted within a reasonable timeframe.

Access to the platform and the applicability of this policy depend on your local law and the eligible regions where access is permitted. Check your local regulations to confirm your eligibility before using the platform.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 18bd Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Account Data

Account Security

Cookie Use

Data Retention

Requesting Changes

Common Questions About Your Privacy on 18bd

01 What personal data does 18bd collect when I open an account?

02 Does 18bd store my bKash or Nagad wallet PIN?

03 Can I ask 18bd to delete my personal data?

04 Who does 18bd share my data with?

05 How long does 18bd keep my account and transaction data?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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